/* Ruby's room. Same materials as the main site: charcoal glow, brass buttons, Cormorant and Karla. */
:root{
  --ink:#0B0B0D; --ink2:#141417; --ink3:#1C1C21;
  --gold:#C6A15B; --gold-dim:#7A6338; --gold-text:#E3CE95;
  --paper:#EDE9E1; --muted:#8B8880; --line:#2A2A30; --warn:#E8B98F; --ok:#9CC98A;
  --display:"Cormorant Garamond",Georgia,serif;
  --body:"Karla",-apple-system,BlinkMacSystemFont,sans-serif;
}
*{box-sizing:border-box;-webkit-tap-highlight-color:transparent}
html{background:#0B0B0D radial-gradient(120% 80% at 50% 0%,#17161A 0%,#0B0B0D 58%) center top / 100% 900px no-repeat}
body{margin:0;color:var(--paper);font-family:var(--body);-webkit-font-smoothing:antialiased;
  min-height:100vh;min-height:100dvh;display:flex;flex-direction:column;max-width:560px;margin-inline:auto}
.top{position:relative;padding:max(14px,env(safe-area-inset-top)) 22px 4px;text-align:center}
.plate{width:min(250px,64vw);height:auto;display:block;margin:0 auto;filter:drop-shadow(0 8px 18px rgba(0,0,0,.6))}

#chat{flex:1;padding:14px 16px 8px;display:flex;flex-direction:column;gap:10px}
.msg{max-width:88%;padding:12px 15px;border-radius:16px;font-size:16.5px;line-height:1.5;animation:rise .28s ease-out both}
.msg b{color:var(--gold-text);font-weight:600}
.msg.ruby{align-self:flex-start;background:linear-gradient(180deg,#1B1A1F,#141417);border:1px solid #2C2A30;border-top-left-radius:5px}
.msg.me{align-self:flex-end;background:linear-gradient(180deg,#3A2F1B,#2A2213);border:1px solid #5A4827;color:#F4EAD2;border-top-right-radius:5px;white-space:pre-line}
.msg.note{align-self:center;background:none;border:0;color:var(--muted);font-size:13.5px;text-align:center;padding:2px 10px}
.who{font:600 11px/1 var(--body);letter-spacing:.2em;text-transform:uppercase;color:var(--gold);margin:6px 0 -4px 6px;align-self:flex-start}
.typing{align-self:flex-start;padding:12px 16px;border-radius:16px;background:#17161a;border:1px solid #2C2A30}
.typing i{display:inline-block;width:6px;height:6px;margin:0 2px;border-radius:50%;background:var(--gold-dim);animation:blink 1s infinite}
.typing i:nth-child(2){animation-delay:.15s}.typing i:nth-child(3){animation-delay:.3s}
@keyframes blink{0%,100%{opacity:.3}50%{opacity:1}}
@keyframes rise{from{opacity:0;transform:translateY(6px)}to{opacity:1;transform:none}}

.composer{position:sticky;bottom:0;padding:22px 16px max(14px,env(safe-area-inset-bottom));
  background:linear-gradient(180deg,rgba(11,11,13,0),#0B0B0D 20px);z-index:5}   /* opaque behind the buttons: a tall chip menu used to sit over chat text (Mike's screenshot 2026-09-24) */
.row{display:flex;gap:8px;align-items:flex-end}
.inp{flex:1;width:100%;font:400 17px/1.35 var(--body);color:var(--paper);background:#121215;border:1px solid var(--gold-dim);
  border-radius:12px;padding:14px 14px;box-shadow:inset 0 2px 6px rgba(0,0,0,.55);-webkit-appearance:none;appearance:none}
.inp:focus{outline:none;border-color:var(--gold);box-shadow:0 0 0 3px rgba(198,161,91,.22),inset 0 2px 6px rgba(0,0,0,.55)}
textarea.inp{resize:none;min-height:104px}
.send{flex:none;width:54px;height:52px;border-radius:12px;border:0;background:url("/brass-band.webp") center/100% 100%;
  color:#14100A;font-size:22px;font-weight:700;cursor:pointer;box-shadow:0 6px 14px rgba(0,0,0,.6),inset 0 1px 0 rgba(255,240,200,.35)}
.send:disabled{opacity:.35}
.hint{color:var(--muted);font-size:13.5px;margin:7px 4px 0;line-height:1.45}
.err{color:var(--warn);font-size:14px;margin:7px 4px 0;min-height:0}
.prefix{display:flex;align-items:center;gap:0;flex:1}
.prefix span{padding:14px 10px 14px 14px;background:#0E0E11;border:1px solid var(--line);border-right:0;border-radius:12px 0 0 12px;color:var(--muted);font-size:16px}
.prefix .inp{border-radius:0 12px 12px 0}

.chips{display:flex;flex-wrap:wrap;gap:8px;justify-content:flex-end}
.chip{font:600 14.5px/1.2 var(--body);color:var(--gold-text);background:#131215;border:1px solid var(--gold-dim);border-radius:999px;
  padding:11px 16px;cursor:pointer;min-height:44px}
.chip:active{background:#221d13}
.chip.gold{color:#14100A;border:0;background:url("/brass-band.webp") center/100% 100%;letter-spacing:.04em}

.btn{display:block;width:100%;color:#14100A;border:0;border-radius:10px;padding:16px 18px;min-height:56px;cursor:pointer;
  background:url("/brass-band.webp") center/100% 100% no-repeat;font:600 17px/1.2 var(--display);letter-spacing:.14em;text-transform:uppercase;
  box-shadow:0 1px 1px rgba(0,0,0,.92),0 6px 14px rgba(0,0,0,.6),inset 0 1px 0 rgba(255,240,200,.35),inset 0 -2px 2px rgba(0,0,0,.45);
  text-shadow:0 1px 0 rgba(255,238,196,.75);text-align:center;text-decoration:none}
.btn:disabled{opacity:.4}
.btn.ghost{background:linear-gradient(180deg,#121110,#0C0B0A);color:#C9AC6E;text-shadow:none;margin-top:10px;
  box-shadow:inset 0 5px 10px rgba(0,0,0,.9),0 1px 0 rgba(255,230,194,.14)}
.stack>*+*{margin-top:10px}

.scrim{position:fixed;inset:0;background:rgba(0,0,0,.6);z-index:20;animation:fade .2s}
.panel{position:fixed;left:0;right:0;bottom:0;z-index:21;max-width:560px;margin:0 auto;max-height:92vh;overflow:auto;
  background:linear-gradient(180deg,#19181C,#111114);border:1px solid #2E2C31;border-bottom:0;border-radius:20px 20px 0 0;
  padding:10px 18px max(18px,env(safe-area-inset-bottom));animation:up .28s ease-out}
.grab{width:44px;height:5px;border-radius:3px;background:#3A3840;margin:0 auto 12px}
.panel h3{font:500 25px/1.2 var(--display);margin:4px 0 6px}
.panel p{color:#CFC8BA;font-size:15px;line-height:1.5;margin:0 0 12px}
@keyframes up{from{transform:translateY(100%)}to{transform:none}}
@keyframes fade{from{opacity:0}to{opacity:1}}

.sigpad{display:block;width:100%;height:190px;background:#121215;border:1px solid var(--gold-dim);border-radius:12px;touch-action:none;
  box-shadow:inset 0 2px 8px rgba(0,0,0,.6)}
.sigrow{display:flex;justify-content:space-between;align-items:center;margin:8px 2px 14px;color:var(--gold);font-size:12px;letter-spacing:.2em;text-transform:uppercase}
.lnk{background:none;border:0;color:var(--gold-text);font:600 15px var(--body);text-decoration:underline;cursor:pointer;padding:6px 0}
.sigimg{display:block;max-width:230px;margin:8px 0 2px;background:#121215;border-radius:8px}

.agree{background:#131216;border:1px solid var(--line);border-radius:12px;padding:14px;font-size:14.5px;line-height:1.55;color:#DAD3C4;margin-bottom:12px}
.cards{display:grid;grid-template-columns:1fr 1fr;gap:12px;margin:6px 0 4px}
.cards figure{margin:0;text-align:center}
.cards canvas{width:100%;height:auto;border-radius:12px;background:#111;display:block}
.cards figcaption{font-size:13px;color:var(--muted);margin:6px 0}
.linkbox{font:600 17px/1.3 var(--body);color:var(--gold-text);background:#121215;border:1px solid var(--line);border-radius:10px;padding:12px 14px;word-break:break-all;margin:6px 0 12px}
.steps{margin:4px 0 0;padding-left:20px;line-height:1.6}
.steps li{margin:4px 0}

/* the escalation line (2026-09-24) */
.top{display:flex;flex-direction:column;align-items:center}
.gethelp{align-self:flex-end;margin:0 -8px 4px 0;z-index:6;font:600 13px/1 var(--body);letter-spacing:.04em;
  color:var(--gold-text);background:rgba(19,18,21,.85);border:1px solid var(--gold-dim);border-radius:999px;padding:8px 13px;min-height:34px;cursor:pointer}
.who.staff{color:#9CC98A}
.msg.staff{align-self:flex-start;background:linear-gradient(180deg,#16211A,#101712);border:1px solid #2F4A35;border-top-left-radius:5px;white-space:pre-line}
.msg.staff .replylnk{color:#B9E0A8;margin-top:4px;font-size:14px}
.msg.me.tosupport{border-color:#3E5A43}

.bhead{display:inline-flex;align-items:center;gap:8px}
.bicon{width:24px;height:24px;flex:none;background:#fff;border-radius:50%;padding:2px}
.msg a{color:var(--gold,#d4b26a);font-weight:600;text-decoration:underline;text-underline-offset:3px}
/* THE URL CARD (Mike 2026-09-24) */
.msg.linkcard{max-width:92%;padding:18px 18px 16px;border:1px solid var(--gold-dim);background:linear-gradient(180deg,#221d13,#15130e);text-align:center}
.lc-label{margin:0 0 6px;font:600 12px/1 var(--body);letter-spacing:.22em;text-transform:uppercase;color:var(--gold)}
.lc-url{margin:0 0 12px;font:700 25px/1.25 var(--body);color:#F4E3B5;word-break:break-all;letter-spacing:.01em}
.lc-say{margin:0 0 14px;font-size:16.5px;line-height:1.5;color:#E9E2D2}
.lc-copy{width:100%;margin:0}
/* Ask Ruby anything (2026-09-24) */
.askrow{display:flex;gap:8px;margin-top:12px;align-items:center}
.askinp{flex:1;min-width:0;font:400 15.5px/1.3 var(--body);color:var(--paper);background:#121215;border:1px solid #3a3226;border-radius:22px;padding:10px 14px}
.askinp::placeholder{color:#8a8070}
.askinp:focus{outline:none;border-color:var(--gold-dim)}
.asksend{flex:none;width:40px;height:40px;border-radius:50%;border:1px solid var(--gold-dim);background:#1d1810;color:var(--gold-text);font-size:22px;line-height:1;cursor:pointer}
.asksend:disabled{opacity:.4}
/* hardening round 2: ask-box counter + common questions */
.askrow{position:relative}
.askcount{position:absolute;right:52px;bottom:-16px;font-size:11px;color:var(--gold-dim)}
.askcount.near{color:var(--gold-text)}
.faq{margin:18px 0 0;font-size:14px;color:var(--gold-text)}
.faq summary{cursor:pointer;opacity:.85;list-style:none}
.faq summary::before{content:"＋ ";color:var(--gold)}
.faq[open] summary::before{content:"－ "}
.faqchips{display:flex;flex-wrap:wrap;gap:8px;margin-top:10px}
.faqchip{font-size:14px;padding:8px 12px}
.helpcount{text-align:right;margin:4px 0 0}

/* skip chip under an optional answer box (2026-10-04) */
.skiprow{margin-top:8px}